Effective User Onboarding for B2B SaaS

Drive User Activation and Reduce Churn for Your Self-Serve SaaS with a Dedicated User Onboarding & PLG Agency.

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Flow, user onboarding agency testimonials
Flow were instrumental in helping us to activate new users fast and ultimately increase paid conversions by 25%+. I'd highly recommend them.
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Nick Boyce
CEO, Pollenary
User onboarding for self-serve and PLG companies - Flow the user onboarding agency

User Onboarding for Self-Serve & PLG

PLG and self-serve user onboarding agency in London
The user onboarding agency team photo
A team of dedicated user onboarding experts for PLG and self-serve user onboarding experiences
Our team of data & insight-driven experts specialize in creating self-serve and PLG user onboarding experiences for SaaS businesses.

We analyze your end-to-end onboarding experience  to identify opportunities to increase activation, drive subscriptions, and reduce churn.
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Click here to learn more about our user onboarding services
We offer a range of user onboarding services for saas businesses
The user onboarding agency
BOOK A FREE CALL
AUDITS
Let us identify the issues and blockers affecting your onboarding experience, and provide actionable insights into how to activate and convert more users.
User onboarding audits for saas platforms
ONBOARDING
Let us design a custom user onboarding experience for your SaaS platform across product walkthroughs, email drip campaigns, SMS, activation scoring, & more.
User onboarding services for saas platforms
OPTIMIZATION
Let us optimize and improve your activation, conversion, and retention metrics through a tried-and-tested, data-driven approach on an on-going basis.
User onboarding optimization for saas platforms
Proven process to maximize your user activation
User onboarding frameworks to drive your user activation and reduce churn. Developed over the past 14+ years of working with SaaS businesses across multiple verticals, including MarTech, AdTech, InsuTech, HealthTech, and more.
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Mapping out your saas user onboarding experience
Workshopping your user onboarding strategy
Discovery workshop
Implementing your saas user onboarding strategies and tactics
Creating a custom map of your saas user onboarding experiences
Mapping
Analysing the results of your saas user onboarding strategies and tactics
Designing and implementing your saas user onboarding experiences
Implementation
Reviewing the data of your saas user onboarding experiences
Result
Discover our latest articles and insights.
Discover the key distinctions between user onboarding and customer onboarding in this informative article.

In today's digital age, businesses have recognized the importance of onboarding new users and customers to maximize their growth and success. However, the terms "user onboarding" and "customer onboarding" are often used interchangeably, leading to confusion about their actual meaning and purpose.

Jamie McDermott
July 9, 2023
10 minutes
What are the benefits of user onboarding?

User onboarding is a crucial process for any company that wants to provide a smooth and seamless experience for its users. It involves getting users acquainted with a new product or service and helping them fully understand its features and functionalities.

Jamie McDermott
July 9, 2023
10 minutes
Discover the key distinctions between user onboarding and customer onboarding in this informative article.

In today's digital age, businesses have recognized the importance of onboarding new users and customers to maximize their growth and success. However, the terms "user onboarding" and "customer onboarding" are often used interchangeably, leading to confusion about their actual meaning and purpose.

Jamie McDermott
July 9, 2023
10 minutes
Unveiling PLG: A Game-Changer for Business Growth

The world of business and technology is filled with acronyms, and one that has been gaining traction recently is PLG. But what exactly is PLG, and why should you care about it? In this guide, we'll delve into the ins and outs of PLG, its importance, and how it's shaping the future of businesses.

Jamie McDermott
January 29, 2024
4 minutes
SaaS Onboarding: Turn First-Time Users into Lifelong Advocates

In today's digital age, user onboarding and product adoption have become crucial aspects of any successful business. The ability to effectively introduce users to your product and guide them through its features can make all the difference in achieving long-term success.

Jamie McDermott
February 13, 2024
12 minutes
Effective user onboarding experiences for B2B SaaS
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